Frequently Asked Questions

General Questions

Q1. What products does A2S Fitness offer? 

Answer: A2S Fitness specialises in commercial grade fitness equipment primarily for home use, including cardio equipment like treadmills and rowing machines, strength training equipment such as smith machines, multi-gyms, power racks, free weights, and related accessories. We work with the top brands in the UK to deliver the best quality for our customers. 

Product-Related Questions

Q2. Are the products suitable for beginners?

Answer: Absolutely! Our range includes equipment that caters to all fitness levels, from beginners to seasoned athletes. Whether you're just getting started or looking to create the space to grow your fitness journey at home, we've got you covered. If you have any questions regarding our products and their use, please contact our sales team via phone, email or the live chat option on our site. For more details on ways of getting in touch, please refer to our 'Contact Us' page.

Q3. How do I know which equipment is right for me?

Answer: At A2S Fitness, we aim to provide all the information you need to make a decision on the perfect piece of equipment for you. You can consult our buying guides, product descriptions, and customer reviews. Additionally, our customer service team is available to help guide you in making an informed decision. Please refer to our 'Contact Us' page for ways of getting in touch or simply begin a chat with a member of our team via our live chat option and we can guide as best we can.

Q4. Do the products come with a warranty?

Answer: Yes, all our products come with a manufacturer's warranty. The duration and terms vary by product, so please check the product details or reach out to our support team for specific information.

Shipping and Delivery Questions

Q5. How much is shipping?

Answer: Shipping costs vary based on the product's weight and delivery location. You can view estimated shipping costs in your cart before completing the purchase. However, we offer free delivery on all orders over £500!

Q6. How long will it take for my order to arrive?

Answer: Typically, orders are processed within 1-2 business days. If in stock, products will be dispatched within 5 working days and shipping times vary between 3-7 business days depending on your location. You'll receive a tracking number once your order ships. However, dispatch and shipping times vary depending on the product. Please refer to our Delivery & Returns page for more information or contact a member of our support team if you have any specific questions regarding your order. 

Q7. Do you offer installation services? 

Answer: Absolutely! At A2S Fitness, we provide bespoke delivery and installation services through our partner brands. While these services incur additional fees separate from the product cost, they ensure a smooth, hassle-free setup of your fitness equipment. The installation charges vary depending on the product and installation specifics. The final costs will be confirmed by our support team once they receive all necessary information. For precise quotes, email our support team post-purchase at support@a2sfitness.com with your order and delivery details. For more information, please refer to our Delivery & Returns page.

Return & Exchange Questions

Q8. Can I return a product if I'm not satisfied?

Answer: Absolutely. We offer a 14-day return policy for items in their original condition. Please refer to our 'Delivery & Returns' page for full details or contact a member of our team for any support. 

Q9. How do I initiate a return or exchange?

Answer: You can initiate a return or exchange by contacting our customer support team through email or phone. They will guide you through the process. Information on the process can also be found on our our 'Delivery & Returns' page.

Q10. How do I initiate a refund/cancel my order?

Answer: If you wish to cancel your order, please email support@a2sfitness.com. Provided goods have not already been dispatched, refunds will be processed within 48 hours.

Payment Questions

Q11. What payment methods do you accept?

Answer: Our website supports payment through credit cards from leading providers like Visa, Mastercard, American Express, and Discover. Should you encounter any issues during checkout, feel free to contact us at support@a2sfitness.com for assistance.

You can use PayPal for transactions on both desktop and mobile platforms. If your PayPal account has a balance, it will be utilised first, followed by your chosen secondary payment option at the moment of purchase.

We also offer Klarna, Buy now Pay later in 30 days option at checkout. More information on Klarna can be found on our Klarna Customer Information Page. 

Q12. Is it safe to enter my card details on your website?

Answer: Yes, our website uses SSL encryption to ensure your payment details are secure. We do not store any credit card information on our servers.

Miscellaneous Questions

Q13. Do you have any physical stores?

Answer: Currently, A2S Fitness operates exclusively online to offer competitive prices and a wide selection. However, we're always looking at opportunities to meet our customers, so stay tuned for updates on pop-up events or showcases!

Q14. How can I get in touch with customer service?

Answer: You can reach our customer service team via email, phone, or through our website's chat feature. More information can be found on our 'Contact Us' page. We're here to help!

Q15. Do you offer any loyalty or referral programs?

Answer: Currently, we offer free delivery for all order over £500 and a free gift on some select items. We are in the process of developing a referral program. Watch this space. 

USEFUL LINKS