Q. Do the products come with a warranty?
Answer: Yes, all our products come with a manufacturer's warranty. The duration and terms vary by product, so please check the product details or reach out to our support team for specific information.
Q. How much is shipping?
Answer: Shipping costs vary based on the product's weight and delivery location. You can view estimated shipping costs in your cart before completing the purchase. However, we offer free delivery on all orders over £500!
Q. How long will it take for my order to arrive?
Answer: Typically, orders are processed within 1-2 business days. If in stock, products will be dispatched within 5 working days and shipping times vary between 3-7 business days depending on your location. You'll receive a tracking number once your order ships. However, dispatch and shipping times vary depending on the product. Please refer to our Delivery & Returns page for more information or contact a member of our support team if you have any specific questions regarding your order.
Q. Do you offer installation services?
Answer: Absolutely! At A2S Fitness, we provide bespoke delivery and installation services through our partner brands. While these services incur additional fees separate from the product cost, they ensure a smooth, hassle-free setup of your fitness equipment. The installation charges vary depending on the product and installation specifics. The final costs will be confirmed by our support team once they receive all necessary information. For precise quotes, email our support team post-purchase at email@example.com with your order and delivery details. For more information, please refer to our Delivery & Returns page.
Q. Can I return a product if I'm not satisfied?
Answer: Absolutely. We offer a 14-day return policy for items in their original condition. Please refer to our Delivery & Returns page for full details or contact a member of our team for any support.
Q. How do I initiate a return or exchange?
Answer: You can initiate a return or exchange by contacting our customer support team through email or phone. They will guide you through the process. Information on the process can also be found on our our Delivery & Returns page.
Q. How do I initiate a refund/cancel my order?
Answer: If you wish to cancel your order, please email firstname.lastname@example.org. Provided goods have not already been dispatched, refunds will be processed within 48 hours.
Q. Will I receive all my orders at once?
Answer: If your order includes multiple items, they are typically delivered together. However, in cases where your order contains products from various partner brands, the items may arrive on separate days and possibly through different delivery services.
Q. What payment methods do you accept?
Answer: Our website supports payment through credit cards from leading providers like Visa, Mastercard, American Express, and Discover. Should you encounter any issues during checkout, feel free to contact us at email@example.com for assistance.
You can use PayPal for transactions on both desktop and mobile platforms. If your PayPal account has a balance, it will be utilised first, followed by your chosen secondary payment option at the moment of purchase.
We also offer Klarna, Buy now Pay later in 30 days option at checkout. More information on Klarna can be found on our Klarna Customer Information Page.
Q. Is it safe to enter my card details on your website?
Answer: Yes, our website uses SSL encryption to ensure your payment details are secure. We do not store any credit card information on our servers.
Q. How can I get in touch with customer service?
Answer: You can reach our customer service team via email, phone, or through our website's chat feature. More information can be found on our Contact Us page. We're here to help!
Q. Do you offer any loyalty or referral programs?
Answer: Currently, we offer free delivery for all order over £500 and a free gift on some select items. We are in the process of developing a referral program. Watch this space.